Elite Support Service

 

 

Only 135 Freightliner dealerships out of 500 in the nation, have been awarded with the superior service designation through Elite Support. Out of those 122, Stoops Freightliner is proud to have 5 dealerships with Elite Support Service designation.


RAPID DIAGNOSIS
All Elite Support Certified locations feature Express Assessment, a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up.

EXCEPTIONAL TURNAROUND AND QUALITY
Best practices ensure you have the fastest possible turnaround time, including an upfront parts availability check, scheduling the most qualified technician for the work, and a rigorous quality check before your truck leaves the facility.

CONSISTENT COMMUNICATION
Before any work is done, you’ll be contacted with time and cost estimates. After the repair begins, status updates will be communicated as they occur. Once the repair is complete, you will be notified immediately so you can get back on the road. All communications are tracked and documented for future reference.

ROBUST PARTS AVAILABILITY
Elite Support Certified dealers stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you’ll get daily order tracking updates so you know when it’s in stock.

SUPERB CUSTOMER SERVICE
Elite Support Certified locations provide an unmatched level of service. All locations have clear directional signage both inside and outside of the facility. The staff will always be friendly and professional. And the drivers lounge will feature amenities like:

  • Relaxed seating
  • Free coffee and Wi-Fi access
  • Vending machines
  • Television
  • Business work area
  • Local information

Note: Additional amenities are available at certain locations.

CONTINUOUS IMPROVEMENT
Elite Support locations are always working to continuously improve with annual recertification. Additionally, after your service visit you’ll receive a follow-up survey for a chance to provide feedback and suggestions. Read More…

UNCOMPROMISING SUPPORT. UNPARALLELED EXPERTISE.